COMZ Group - Assignment ExampleHe further emphasizes on relationship building skills among his employees by holding a ten-minute conversation with each staff member to give them an insight on the importance of listening effectively to customers. Listening skills among staff are viewed as a necessity towards dealing with clients and understanding their needs for better service provision. More so, listening skills go a long way in establishing good relationships with clients, which is in itself more important than making profits. Pedersen refers to profitability as a by-product of doing a good job rather than chasing on making profits and not having an impact on the needs of clients. Staff, suppliers, and the community are equally important to the organization, and thus, the business responsibility of Comz Group is that which is solution-oriented to widespread needs.
